Privacy Policies

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following business purposes:

• •To Provide and Maintain the Services: Creating and managing your account, authenticating your identity, processing subscriptions and payments, delivering content from Content Partners, and providing customer support.
• •To Personalize Your Experience: Recommending content based on your viewing history and preferences, customizing the user interface, and tailoring marketing communications.
• •To Improve and Develop Our Services: Analyzing usage patterns to enhance features, troubleshoot technical issues, and develop new functionalities.
• •For Marketing and Communications: Sending you updates about new content, features, promotions, and offers (with your consent where required).
• •For Security and Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and other security threats.
• •To Comply with Legal Obligations: Responding to legal requests, enforcing our terms of service, and protecting our rights and the rights of others.

3. Sharing of Information

You have several options to control your information:

• •Push Notifications: You can manage push notifications through your device's settings or within the StreamPlay app settings.
• •Personalized Recommendations and Ads: You can reset your watch history or adjust preference settings to influence recommendations. You may also opt-out of personalized advertising by adjusting your device's advertising identifier settings (e.g., "Limit Ad Tracking" on iOS, "Opt-out of Ads Personalization" on Android). This may not reduce the number of ads, but they will be less relevant.
• •Access and Deletion: You may request access to or deletion of your personal data by contacting us at [contact@streamplay.ai]. We will respond to such requests in accordance with applicable law. You may also delete your account directly within the app settings, which will initiate the process of removing your personal data from our active systems, subject to certain legal retention requirements.

4. Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (SSL/TLS), data anonymization where possible, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing

We may share your information in the following circumstances:

• •With Content Partners: When you subscribe to or access content from third-party channels through StreamPlay, we share necessary information (such as your subscription status and viewing preferences) with those Content Partners to enable seamless access to their services.
• •With Service Providers: We work with trusted third-party service providers who assist us in operating our platform, processing payments, hosting infrastructure, analytics, customer support, and marketing. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
• •For Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
• •Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• •With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

7. Your Choices and Control

You have the following rights regarding your personal information:

• •Right to Access: You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format.
• •Right to Correction: If you believe any information we have about you is inaccurate or incomplete, you can request that we correct or update it. You can also update your profile information directly through the app settings.
• •Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions (such as data we must retain for legal compliance or legitimate business purposes). You can also delete your account directly through the app settings.
• •Right to Object: You can object to our processing of your personal data for direct marketing purposes or based on legitimate interests. We will stop processing your data for these purposes unless we have compelling legitimate grounds.
• •Right to Data Portability: You can request to receive your personal data in a portable format and have it transmitted to another service provider where technically feasible.
• •Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us at contact@streamplay.ai. We will respond to your request within 30 days in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• •Posting the updated policy on our platform with a new "Last Updated" date
• •Sending you an email notification (if you have provided your email address)
• •Displaying a prominent notice within the StreamPlay app

Your continued use of the StreamPlay Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue using our Services.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Data Retention

Streamplay.ai retains personal data only for the period necessary to fulfill the purposes for which it was collected. The duration for which we store personal information depends on the nature of the data, how it is used, and applicable legal requirements. We retain personal data in order to:

• •Provide, operate, and maintain our Services and user accounts
• •Ensure continuity of service, account functionality, and user support
• •Fulfill the purposes described in this Privacy Policy
• •Meet applicable legal, accounting, audit, and regulatory requirements

Once personal data is no longer required for the purposes outlined above, we take reasonable steps to securely delete, anonymize, or de-identify such information in accordance with our internal data retention policies and applicable laws.

10. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights in relation to your personal data. These rights are intended to give you control over how your information is used and may include the right to:

• •Access: Request confirmation of whether we process your personal data and obtain a copy of the information we hold about you
• •Correction:Request correction or updating of inaccurate, incomplete, or outdated personal data
• •Deletion: Request deletion of your personal data where it is no longer necessary for the purposes outlined in this policy or where deletion is otherwise permitted by law
• •Restriction or Objection: Object to or request restriction of certain types of processing of your personal data, subject to legal limitations
• •Withdrawal of Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing, without affecting the lawfulness of processing carried out prior to withdrawal

You may submit requests to exercise these rights by contacting us at the email address provided below. We will review, verify, and respond to such requests in accordance with applicable laws and regulatory requirements.

11. Third-Party Links

Our Services may include links to third-party websites, applications, or tools that are not owned or controlled by Streamplay.ai. These links are provided for convenience or informational purposes only. We do not have control over, and are not responsible for, the content, privacy policies, or data handling practices of any third-party websites or services.

Accessing third-party links is done at your own discretion. We encourage you to review the privacy policies and terms of use of any external websites or tools before providing them with personal information.

11. International Data Transfers

Your information may be processed, stored, or accessed on servers located in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

By accessing or using our Services, you acknowledge and consent to the transfer, storage, and processing of your information in such countries in accordance with this Privacy Policy.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.